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Syllabus
Purpose of the Art of Practice Management for Acupuncture Practices and the Acupuncture and Oriental Medicine Holistic Practice Management
Plan Format:
To lay the foundation of understanding and competency in professional
practice that prepares Acupuncture and Oriental Medicine practitioners
to carry out viable approaches and legitimate policies and procedures
in the 22 major areas within ethics, practice management and development
(Areas are numbered and highlighted in the syllabus) . To create
consciously competent, successful and reputable Acupuncture and
Oriental Medicine practitioners worthy of public acceptance and
their professional status in this country.
Objective: Students and practitioners will learn principles, approaches and
procedures of professional acpuncture and Oriental medicine health
care practice and how to apply them both internally (using yin
intelligences) and externally using a successful organized practice
management and development plan (using their yang intelligences).
Designed to provide materials which meet Core Curriculum Requirement
Standards
for Accredited Training in the area of Ethics and Practice Management
for Class Room Instruction at the critical time when the habit
patterns are being established for professional practice. (Below
Syllabus see Applicability to Core Curriculum Requirements for
Accredited Training in acupuncture and Oriental Medicine in the
US)
Materials can be further used as reference at every level of professional
practice practice–from student preparation to advanced practitioner
levels. |
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For Use by New Practitioners:
If you did not get this Plan while in school, it is recommended
that you set a time line for yourself to complete your plan for
best results in order to avert "crisis management," costly mistakes,
and to save time, money, energy and your reputation!
For Use by Established Practitioners:
Recommend you start with the "Established Practitioner Reading
Suggestions from The Art of Practice Management" in the Preview
Section of the Plan. Section #20, the "Practice Assessment Questionnaire"
and/or the one diagnosing your practice from errors and omissions
and yin and yang aspects in the Art of Practice Management is
a good starting place. Then move from there into the other areas
of the holistic plan and readings.
For Use in Practice Management Courses:
The ART of PM for Acupuncture Health Care Practices text
The AOM Practice Management Plan Format
PLUS free educational material, resources and research information
available from our website at http://taotoearthpmpubs.com can
be used to meet ACAOM Essential 8 Program of Study Competency Requirements in ALL major areas of Practice Management: Ethics, Standards
of Care, Legal Aspects of Practice, Risk Management, Documentation,
Safe Practice Planning, Patient Care Communications, Insurance
and Financial Management, Best Referral Practices, Reputable Practice
Building and Marketing. (See Practice Management Applicability
to ACAOM requirements following the syllabus.) The Art of PM and
the Practice Management Plan Format are recommended texts from
student preparation and start up throughout the whole life of
the practice.
Recommended Minimum Courses Hours: 45 hours, 2-1.5 hours classes (3 hours) a week with 1 hour of
homework for every hour of class time. 3 Segments 15 hours each:
- 15 Hours of Ethics, Standards of Care and Risk Management
- 15 Hours of Successful Practice-Start Up Planning
- 15 Hours of Patient Communication Skills (Including Patient Care
Planning, Counseling skills, Public Relations, Internal and External
Marketing.
NOTE: ACAOM raises standards. As a separate specification, an increase to 90 hours in the
combination of counseling, communications, ethics and practice
management. The first public hearing regarding this change was
May 3-7 at the Alliance Annual Conference in San Francisco, CA
May 3-7. According to Dort Biggs of the ACAOM, by November 2002,
it is anticipated this will be the new requirement for schools.
Providing the best chance of BOTH meeting the subject matter and
evidence of competency required by the ACAOM, we highly recommend
"required (not optional)" reading in the text and AOM Plan homework."
Because schools vary in the range of instructors used, timing
constraints, and class hours offered, the From Tao to Earth ART
of PM text and AOM Plan provide the "consistency" needed by students.
Over and over across the US, we get this same feedback from new
practitioners who have not used our text and Plan Format in class.
Most importantly, the 5 star rated From Tao to Earth materials
provide the "consistency necessary in training and actually "showing" the evidence of competency by the student that the ACAOM requires. While many instructors have their own
teaching syllabus, the syllabus below on this page provides a
way to link the book and plan, which can be adapted to fit the
instructor's own syllabus. These materials can also provide the
necessary substance for an independent study, if necessary.
The book and plan can be used for more than one class offering.
Within each class offering, reading and homework can be assigned
from the text and AOM Plan in 22 major areas of practice management,
including ethics, counseling, communications, documentation, etc.
From Tao to Earth's free educational information on its website
at http://taotoearthpmpubs.com provides an abundant resource to
support specifics for necessary related homework i.e. laws & regulations
of acupuncture are on site worldwide (not just US), insurance
information, plus other appropriate resources and preparation
for students, instructors, new and established practitioners.
Recommend all assignments be completed on time because of the
length of time it takes to complete each section. Recommend section
3, 4 and 5 be turned in to the instructor for review on due dates
and the entire Plan notebook be turned in at the end of class,
(Parts of the Self Review excepted, for privacy reasons. (Nondisclosure
statement is in the beginning of the Plan.)
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Recommended ReadingAnd Written Assignments
For Practice Management Competency
in
The Art of Practice Management for Acupuncture Health Care Practices
and
in the Acupuncture and Oriental Medicine Holistic Practice Plan
Fill-in Format
1. Resume and Self Review
- Reading Assignment in the Art of PM: Section 1:
"The Chi of Practice" and "Synergy: The Art of Bringing Vision and Action Together"
- Homework Assignment Format: Fill in #1– All of the Self Review
(Optional regarding submitting at the end of class, for privacy
reasons. Read and fill in “Confidentiality and Non-Disclosure
Form.”)
- Assignment Due Date: ___________________________
2. Professional Statement
- Reading Assignment in the Art of PM: All Chapters in "The Art
of Practice Management” section.
Format Fill-in: Look at your self review in light of your reading
assignment. Fill in Section 2. (Short easy assignment.)
- Assignment Due Date: ___________________________
3. Status, Responsibility and Trends in the Profession:
- Reading Assignment in the Art of PM: ”Status of the Profession,” "Ethics and Responsibilities"
Format Fill-in: #3 & #5 Ethics questions 1-35 only
- TURN IN Assignment Due Dates ___________________________
- Recommend substantial class room and homework time for the "Ethics
and Responsibilities" Sections
The History of Traditional Chinese Medicine can be further explored
by accessing the website http://www.mic.ki.se/China.html
4. Scope of Practice Ethics and Legal Aspects
- Reading Homework Assignment in the Art of PM: Standards for Care , Risk Management, Documentation and Records;
"Getting Started Legally," in the Starting Practice & Reviewing Your Practice section.
In CLINIC Acupuncture Risk Management: by David Kailin– ALL and particularly "Aspects of Treatment" for practicum.
- Recommend getting on-line on the From Tao to Earth website: http://taotoearthpmpubs.com and downloading the laws and regulations applicable to all health
care practice and specifically acupuncture and Oriental Medicine
practices. Click on Laws, Regulations, Regulatory Agencies and Medical Boards. and These should relate to where you are training and where
you intend to practice. You can also obtain the State Laws Regulating Acupuncture, from your school library if they have a copy. Recommend reading
regarding state of choice for practice.
Also check the Scope of Practice and Competency Training and page of the website: http://www.taotoearthpmpubs.com
In the US Barbara Mitchell's book on the Laws and Regulations Regulating Acupuncture is available from the National Acupuncture and Oriental Medicine
Alliance. This publication is updated yearly. The American Acupuncture
Association of Oriental Medicine has this for the field of acupuncture
and Oriental Medicine also in the US.
- Format Fill-in Homework Assignments:
#4 Ethics Questions 1-9. (Different from ethics questions in #5.)
Legal Questions 1-37.
- Recommend substantial class room and homework time for the "Ethics and Risk Management " Sections. Reveals student competency on ethics and risk management.
- TURN IN Assignment Due Dates: ___________________________
5. Patient Care Rationale
- Reading Assignment in Art of PM: Chapter on "Safe Practice Planning and Communication"All chapters in "Patient Care" Section.
- Recommend question asking and answering time and review of "Documentation and Records" section in class.
- Format Fill-in Homework Assignment: #5
Safe Practice Planning and Communication" section. Questions 1-22
For Established practitioners: pages 5-12 through 5-17
- TURN IN Assignment Due Dates: __________________________
6. Practice Presentation
- Reading Assignment in the Art of PM: The Inner and Outer Aspects of Attracting Patients. ALL
- Review the "Safe Practice Planning Communications" section and "Patient Care" section to help you clarify both your verbal and written presentation.
It will help you understand how to "build in" safe reputable practice
that provides continuity of care, empowers your patients and creates
referral from inside your practice.
Review the section on "Art of Practice Management: Includingsections on Location, Office
Presentation and Image."
- Successful Patient Communication Approaches, (Note: percentage
of increase to the practice.)
- Homework Assignment Format Fill-in: Read all of number #6 (except
Service Concept, questions 4 and 7). Go back and fill these two
questions in after you have done your patient profile and area
surveys and add any new information based on what you found out.
- Assignment Due Date: ___________________________
7. Health Market Research and Findings
- Reading Assignment in the Art of PM: Inner and Outer Aspects of
Attracting Patients–Review the section on The Patient Profile
and surveys.
- Homework Assignment Format Fill-in: #7 (Questions 4 & 7 of Plan's
#6)
State the source of your data--Health Department, Chamber of Commerce,
government reports, acupuncture associations, health care magazines,
other magazines, or reports.
- Assignment Due Date: ___________________________
8. Health Care Marketing Plan 9, Health Care Practice Financial
Plan
- Reading Assignment: Review the Marketing section of “Inner and
Outer Aspects of Attracting Patients and Clients.”
- Homework Assignment Format Fill-in: #8
Your approach; network and specific market; methods you will use;
advertising; promotion; priorities. (For "service concept," see
section 6.)
Review your Service Concept in #6. Use it to design your practice
brochure.
Assignment Due Date: ___________________________
9. Health Care Practice Financial Plan
- Financial Plan Reading Assignment: Read "Multidimensional Aspects of Finances and in the Starting Practice section "Moving Forward Financially."
- Review the "Tao of Financial Well-Being" and "Removing Barriers to Success and Financial Well-being" in "The Art of Practice Management" section.
- Homework Assignment Format Fill-in: #9
- Assignment Due Dates: ___________________________
10. Proposed Financing of the Practice
- Review or work on homework from last section.
- Homework Assignment Format Fill-in: #10 (Make research phone calls
on sources of capital.)
- Assignment Due Dates: ___________________________
11. Self and Team Management Procedure
- Reading Assignment: "Personnel--Your Valuable Support"
- Homework Assignment Format Fill-in: #11 (See questionnaires in
Section 20 and role descriptions in the Art of PM book.)
- Assignment Due Dates: ___________________________
12. Professional Practice Team Homework Assignment
- Format Fill-in: #12, (very light assignment).
- Assignment Due Date: ___________________________
13. Location Plan and Office Space Criteria
- Reading Assignment:
The Art of Seeing, Listening, Sensing & Asking with Location and Space: "Where to Practice," "Your Office Presentation" and "Office Space" sections in the "Art of Practice Management" section and "Starting in Practice" section.
- Homework Assignment Format Fill-in: #13
- Assignment Due Dates: ___________________________
14 . Equipment, Furnishings, Supplies Requirements
- Homework Assignment Format Fill-in: #14
- Assignment Due Dates: ___________________________
15. Professional Fee Survey and Schedule Reading Assignment: Fees
- Homework Assignment Format Fill-in: #15
- Assignment Due Dates: _________________
16. Financial Bookkeeping System and Policies
- Reading Assignment: Chapters under "Financial Systems and Policies" and "Operations"
- Homework Assignment Format Fill-in: #16 Statement and review.
Review the office policy brochure in the format.
- Assignment Due Dates: ___________________________
17. Patient Orientation and Education
- (The Practitioner-Patient Communication Section has been moved
from Vol IV into the Art of Practice Management book, with the exception of the "Telephone Scheduling" and other Front Office Patient Scripts which are still in Volume
II and IV.)
- "The Patient Orientation and Education Actions and Written Communications" in the Plan are repeated here for your benefit to bring attention
to their importance from a communication standpoint. They are
in section 6 as well. These communication procedures are what
rapidly grows your practice from within the practice. Fill it
out in the other section. (Just mark repeat in this section if
needed for class purposes.) Written communications are in a slightly
different format so you can see them from a different perspective.
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Practice Management Classes– Patient Orientation and Education
- Recommend more than one class and homework time given to this
section.
- Recommend doing "Class Presentations."
- Recommend Dialogues be done in class or outside of class. #17
in the Practice Plan is a Self Review, Buddy Review or Instructor's
Review of Student's Communication Competency.
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17A Review section on "Patient Care" in The Art of Practice Management:
- Consultation, Examination and Treatment. Oral Report of Findings
Communication.
- "Different Patient Communication Styles" and working with difficult communications.
- "Telephone and Appointment Scheduling" sections.
- Review in the section on "Art of Practice Management:"
- Successful Patient Procedures/Communication Approaches (percentage
of increase to the practice).
- Homework:
Practice dialogues in the Acupuncture Front Office Procedure book. Check this book out from your school library if you are
not in practice yet and find a friend with whom to practice.
Fill in #17 Telephone Scripts and Other Patient Communications
Fill in competency level. (Student/practitioner, buddy, instructor)
- Assignment Due Date _________________________
17B Review "The Acupuncture Health Care Presentation/Lay Lecture"
in "The Inner & Outer Aspects of Attracting Patients" section
in The Art of Practice Management
- Recommended Homework preparation for Presentations using one or
both of the following approaches:
In 10 minutes what would you present to other doctors? What article
or back- up material can you use to show success rates for acupuncture
for a specific condition(s). Beyond a doctor's mental assessment,
what is unique about your approach that would make them want to
refer you?
- What experimental exercise could you use to lead the class in,
(or potential patients in a lay acupuncture health class), to
create a shift in their health awareness right then and there?
You must create a shift in their awareness for them to either
refer or come to you
- Presentation Assignment Due Date _______________________________
18. Insurance Program
- Reading Assignment in the Art of PM: "Insurance, Reporting and Court Preparation." (Volume III Success with Insurance goes into depth on this
subject.)
Instructors Vol. III: Success with Insurance is a good basis for
class room teaching. Homework Assignment Format Fill-in: #18
- Assignment Due Date: ___________________________
19. Service and Products Development
- Review section on "Planning for Different Stages of Practice", "Treasures of Income Generation" and "Income Planning and Management"
- Homework Assignment Format Fill-in: #19 What you will increase
and decrease for the stage of practice you will be developing.
- Turn in assignment Due Date: ___________________________
20. How You Will Monitor Your Practice
- Reading Assignment:
"Viewing Your Practice from Wholeness and Duality," in the "Starting in Practice, Reviewing Practice" section.
Review "Tao of Financial Well-being and Essentials for Practice Growth
and Profitability", "Yin & Yang of Reputation and Practice Growth", "Successful Patient Procedures, (with percentages), "Feedback from Patients."
- Homework Assignment Format Fill-in: #20 Review a clinic using
this section or the other Evaluation Questionnaire in The Art
of Practice Management.
- Assignment Due Date: ___________________________
21. Role in Practice / Legal Structure of the Practice
- Reading Assignment in The Art of Practice Management:
All of "Balancing the Needs of Society and your Own," Chapter consists of:
Private Practice & Managed Care.
Negotiating Your Position in Health Care.
What Role Do You Want to Fill?
Start up Directions for Beginning Practice.
First Year in Practice.
- Review: "Starting Legally"
- What to Get legal Assistance on when Setting up Your Form of Business
- Choosing your business name and business entity.
- Homework Assignment Format Fill-in: #21
- Turn in assignment Due Date: ___________________________
22. Business Projections:
- Homework Assignment Format Fill-in: #22
- Turn in assignment Due Date: ___________________________
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